Return Policy

Dear customers, we guarantee that all items we sell have undergone strict quality control inspections to ensure you have an excellent product experience. At the same time, our warranty policy can make you rest assured to buy furniture products from us.All items sold by Outdoor Pergola Shop are covered by the following comprehensive product warranties.

 

1.Accepted Return

 

30 Day Unconditional Refund Guarantee for Unopened & Unused Items

Return warehouse: 3495 Donald Lee Hollowell Pkwy NW, Atlanta, GA 30331, USA.

If you are not satisfied with your purchase, or for whatever reason, You no longer want this product within 30 days after receiving it, you may contact us for a return and refund. Kindly note that in such cases the return shipping fee is the customer's responsibility and is non-refundable. Items MUST be returned in their original packaging, unused and unopened in order to qualify for a product refund.

Note that the returns shipping fee is non-refundable and products must be returned unopened and unused for a refund.

If the boxes has been opened, the buyer needs to send a picture and confirm with the seller. Only when the confirmation does not affect the normal use can the return be supported, and the buyer needs to afford a certain amount of goods loss charge.

Please ensure to return the item with its original packaging and accessories in the same condition as when you received it.

 

2.Not support the return

 

（1）Return is not accepted when damage is caused by unauthorized maintenance, misusing, collision, negligence, abuse, etc.

 

（2）Arrived damage

If the item you have received is defective or damaged, contact our customer service at the first time and provide us with the order number and the photos or a video of the defective or damaged item in 7 days. In this case, after our checking, we can give a full refund.

 

（3）Missing part

If your product parts damaged or missing, we can send the new parts to you or partially refund you. If the part affects product function or use, you can't repair it by yourself or the local technique person, and we will send a new item with you or a full refund.

 

（4）Doesn't work or defective

When you received the product that doesn't work, you can ask our customer service for help, we'll give you the related technical reply; if it doesn't work still, you can ask for an refund. When you received the product is defective, and you can ask our customer service to give you technical support or solution, if you can repair it by yourself or local store, we will provide you with some compensation.

 

（5）Incorrect Package Sent

If the item you have received differs completely from the one you ordered, please do not hesitate to contact our customer service and to provide us with the following proofs in 7 days: Photos or a video of the incorrect item. We will send the new item to you.

 

 3.Return Confirmation

 

（1）Contact us outdoorpergolashop@gmail.com to get a return shipping label. submit order no., a clear picture or video, and shipping packaging to confirm your return is accepted.

（2）When returning your package, please make sure the item is in good condition with all accessories inside.  Affix the return shipping label that we provided to the package, ship it to the address our customer service sent you.

（3）Your package will be returned to 3495 Donald Lee Hollowell Pkwy NW, Atlanta, GA 30331, USA.

 

4.Refund and Compensation Process

 

（1）PayPal refunds may take up to 24 hours to process and appear in your account.

（2）Credit card refunds will take between 7-14 business days to appear in your account. This delay depends entirely on your credit card company and any intermediaries.