Shipping Policy

 We hope you have a perfect shopping journey. If you have any question, we are very glad to know your concern and spare no effort to make everything go better. In order to make you informed of more information about your package, something about shipping is listed as follows:

 

When will my order ship & How long to arrive?

We usually ship items within 24 - 48 hours after confirmed payment.(in business days)

In general, we ship via Fedex or UPS, average transit time is about 7 - 10 business days. You can view the estimated delivery dates on the product page.

In rare cases due to unforeseen events, (e.g. extreme weather, unusual spikes, etc.), these shipment processing times may be delayed.

 

Free Shipping 

All of our items are FREE SHIPPING in normal cases (within the contiguous United States). You can get the items with no shipping cost. There is no other hidden charges or handling fees. The price you see in the shopping cart is the total cost of your purchase.

In a few special cases, you need to pay necessary cost of shipment, for example, return, exchange or some area.

We ship only within the 48 contiguous United States. We do not ship to Alaska, Hawaii, US protectorates (e.g., Puerto Rico), P.O. boxes, or APO/FPO addresses.If your address in these areas, you should pay extra shipping cost for delivery.

 

Additional Information

We process orders Monday-Friday (excluding holidays).

If you place your order after the cutoff times, we’ll process and ship the order the next business day.

We do not deliver on Sundays or holidays.

 

Tracking Information

We’ll send you the delivery time by email. For any further information, please feel free to contact us at outdoorpergolashop@gmail.com. 

If you want to change or cancel your order, please check whether the order has already been processed. Once the item leaves our warehouse, it can not be canceled or changed.

Keep in mind:

Tracking is not available for orders that are in a Processing status

Tracking can take up to 48 hours to update after an order is shipped

 

What if package arrives damaged & item is defective?

When you receive your item, please check your package and item carefully. If there is something wrong, the following steps are advised:

(1) Take pictures reflecting the damage or defect clearly.

(2) Then please email us at outdoorpergolashop@gmail.com immediately and attach the photos.

(3) We will contact you and try our best to find the best solution.

(4) Attention please, do not throw away the boxes or packaging materials, otherwise, your request of return or exchange will not be accepted.